Terms of service
Effective date: 22/07/2023
Welcome to Oakwood Flowers. These Terms of Service ("Terms") govern your use of our website and the services we provide. By accessing and using our website, you agree to be bound by these Terms. If you do not agree with these Terms, please refrain from using our website.
1. Use of Our Website
a. Eligibility: To use our website, you must be at least 18 years old or the legal age of majority in your jurisdiction. By using our website, you represent and warrant that you meet the eligibility requirements.
b. Account: To access certain features or make purchases, you may need to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized access or use of your account.
c. Accuracy of Information: You agree to provide accurate, current, and complete information when using our website. We reserve the right to refuse access to our website or services if any information provided is inaccurate, misleading, or violates these Terms.
2. Ordering and Payment
a. Order Placement: By placing an order through our website, you are offering to purchase products based on these Terms. All orders are subject to availability and confirmation by us.
b. Pricing and Payment: Prices for products and services are as displayed on our website and are subject to change without notice. Payment must be made at the time of purchase, and you agree to provide accurate and valid payment information. We use trusted third-party payment processors to handle transactions securely.
c. Order Confirmation: Upon successful completion of your order, we will send you an order confirmation email with the details of your purchase. This email does not constitute acceptance of your order, but rather confirms that we have received it.
d. Order Acceptance: We reserve the right to accept or decline your order at our discretion. In the event that we are unable to fulfil your order, we will notify you promptly and process a refund if applicable.
3. Cancellation and Refund Policy
a. Cancellation: If you wish to cancel your order, please contact us as soon as possible. Depending on the stage of preparation and the type of product ordered, cancellation may not be possible. We will do our best to accommodate your request.
b. Refunds: Refunds, if applicable, will be issued in accordance with our Refund Policy.
4. Intellectual Property
a. Content Ownership: All content on our website, including text, graphics, images, logos, and other materials, is the property of Oakwood Flowers and protected by copyright and other intellectual property laws.
b. Limited License: You are granted a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes. You may not copy, modify, distribute, or create derivative works from our content without our explicit consent.
5. Prohibited Conduct
You agree not to:
a. Use our website for any unlawful or unauthorized purpose. b. Interfere with the proper functioning of our website or disrupt its servers or networks. c. Attempt to gain unauthorized access to our website, user accounts, or other systems. d. Engage in any activity that may harm, abuse, or threaten others. e. Violate any applicable laws, regulations, or third-party rights.
6. Disclaimer of Warranties
Our website and services are provided "as is," without any warranties, express or implied. We do not warrant that our website will be error-free, secure, or uninterrupted. Your use of our website is at your own risk.
7. Limitation of Liability
To the extent permitted by law, Oakwood Flowers and its officers, employees, and agents shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or related to your use of our website or services.
8. Indemnification
You agree to indemnify and hold harmless Oakwood Flowers and its affiliates from any claims, damages, losses, liabilities, and expenses arising out of or related to your use of our website or any violation of these Terms.
9. Modifications to the Terms
We reserve the right to update or modify these Terms at any time without notice. The revised Terms will be effective upon posting on our website. Your continued use of our website after any changes will constitute acceptance of the updated Terms.
10. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law principles. Any dispute arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in United Kingdom.
11. Contact Us
If you have any questions or concerns regarding these Terms of Service or our website's operation, please contact us at:
Thank you for choosing Oakwood Flowers. We look forward to providing you with exceptional floral services for your special day!