Privacy policy
Effective date: 22/07/2023
At Oakwood Flowers, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit and interact with our website. By using our website, you consent to the practices described in this policy.
1. Information We Collect
a. Personal Information: When you interact with our website, we may collect personal information that you provide voluntarily. This may include your name, email address, phone number, billing and shipping address, and other relevant details necessary for fulfilling your orders.
b. Payment Information: To process transactions, we may collect payment information such as credit card numbers or other financial details. However, we do not store sensitive payment information on our servers. All payment transactions are securely processed by our trusted payment service providers.
c. Automatically Collected Information: Our website may automatically collect certain non-personal information when you visit. This includes your IP address, browser type, device information, and browsing behaviour, which helps us understand how you interact with our website.
2. How We Use Your Information
a. Order Fulfilment: We use the personal information you provide to process and fulfil your orders, deliver products, and communicate with you about your purchase.
b. Website Improvement: The data we collect automatically helps us analyse website performance, troubleshoot issues, and improve user experience.
c. Communication: With your consent, we may use your email address to send you promotional materials, special offers, or newsletters. You can opt-out of these communications at any time by following the instructions provided in the email.
d. Legal Obligations: We may use and disclose your information to comply with applicable laws, regulations, legal processes, or government requests.
3. How We Protect Your Information
a. Security Measures: We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of data transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.
b. Data Retention: We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
4. Third-Party Disclosure
a. Trusted Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our website, processing payments, delivering orders, or conducting business operations.
b. Legal Compliance: We may disclose your information to comply with legal obligations or respond to lawful requests from public authorities.
5. Your Rights and Choices
a. Access and Correction: You have the right to access and correct your personal information held by us. You can update your account information or request changes by logging into your account on our website or contacting us directly.
b. Opt-Out: You can opt-out of receiving promotional communications from us by following the unsubscribe instructions in any marketing email you receive.
6. Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will promptly delete the information from our records.
7. Changes to this Privacy Policy
We reserve the right to update this Privacy Policy from time to time. Any changes will be effective upon posting the revised policy on our website, and the "Effective Date" at the top of this policy will be updated accordingly.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or the handling of your personal information, please contact us at:
By using our website, you acknowledge that you have read and understood this Privacy Policy, and you agree to the collection and use of your personal information as described herein.
This Privacy Policy forms an integral part of our website's Terms of Service.