At Oakwood Flowers, we take great pride in providing exquisite floral arrangements and exceptional customer service. We want to ensure that you are delighted with your purchase. However, we understand that occasionally, issues may arise. This Returns Policy outlines our guidelines for returning products purchased through our website. Please read this policy carefully before making a purchase.

1. Returns Eligibility:

• Fresh Floral Arrangements: Due to the perishable nature of our products, we cannot accept returns on fresh floral arrangements once they have been delivered or collected.

• Non-Perishable Items: For non-perishable items (e.g., vases, decorative elements, gift add-ons), returns are accepted within 7 days from the delivery or collection date, provided the items are in their original condition, unused, and with all original packaging intact.

2. Process for Non-Perishable Items: If you wish to return a non-perishable item, please follow these steps:

a. Contact our customer service team within 7 days of the delivery or collection date to initiate the return process. You can reach us at info@oakwoodflowers.co.uk.

b. Our customer service team will provide you with a return authorization and shipping instructions.

c. Pack the item securely in its original packaging to avoid damage during transit.

d. Ship the item back to us using a trackable shipping method, and provide us with the tracking number for reference.

e. Once we receive the returned item and verify its condition, we will process the refund to your original payment method within 30 days.

3. Perishable Products Quality Concerns: If you have any concerns about the quality of our fresh floral arrangements, please contact our customer service team immediately upon receipt of the order. We stand behind the freshness and quality of our products, and we will work with you to address any issues or provide a suitable resolution.

4. Cancellation Policy: For cancellations of orders that have not yet been delivered or prepared, please contact our customer service team as soon as possible. We will do our best to accommodate your request.

5. Refunds and Credits: For eligible returns of non-perishable items, a refund will be issued to the original payment method used for the purchase. Please allow 30 days for the refund to reflect in your account.

6. Damaged or Incorrect Orders: In the rare event that you receive a damaged or incorrect order, please contact our customer service team immediately. We will arrange for a replacement or offer a suitable resolution as quickly as possible.

7. Exceptions: This Returns Policy does not cover instances of customer negligence, accidental damage, or mishandling of products after delivery or collection. We reserve the right to deny returns in such cases.

8. Contact Us: If you have any questions or concerns regarding our Returns Policy or need assistance with a return, please contact our customer service team at info@oakwoodflowers.co.uk

Please note that this Returns Policy applies specifically to purchases made through Oakwood Flowers. For any purchases made through third-party vendors, please refer to their respective returns and refund policies.

This Returns Policy is subject to change without prior notice. Last updated on 22/07/2023.